INSTRUCTING LIBRARY PATRONS ABOUT ONLINE REFERENCE SERVICESKNAPP SD.1979; BOOKMARK; USA; DA. 1979; VOL. 38; NO 5; PP. 237-242; BIBL. 2 REF.Article

A MODEL FOR AN EXPANDED ONLINE INFORMATION RETRIEVAL SERVICE IN AN ACADEMIC LIBRARYKNAPP SD; ATKINSON SD.1980; COMMUNICATING INFORMATION. ASIS 80. AMERICAN SOCIETY FOR INFORMATION SCIENCE. ANNUAL MEETING. 43/1980/ANAHEIM CA; USA; WHITE PLAINS NY: KNOWLEDGE INDUSTRY PUBLICATIONS; DA. 1980; PP. 48-50; BIBL. 10 REF.Conference Paper

COMPUTER BASED REFERENCE SERVICE. A COURSE TAUGHT BY PRACTITIONERS.KNAPP SD; GAVRYCK JA.1978; ONLINE; U.S.A.; DA. 1978; VOL. 2; NO 2; PP. 65-76; BIBL. 39 REF.Article

VEGETATIONAL CHARACTERISTICS OF TWO STANDS OF JOSHUA TREE WOODLANDPHILLIPS EA; PAGE KK; KNAPP SD et al.1980; MADRONO; USA; DA. 1980; VOL. 27; NO 1; PP. 43-47; BIBL. 12 REF.Article